Customer Operations Specialist.


Position Filled

Customer Operations Specialist.

6 month Fixed Term Contract

Innovative and forward thinking, our Client has developed a strong team of professionals that live and breathe workplace capability. Providing a comprehensive consultancy service across Education, Learning and Development and Workplace Wellbeing, they are making a big impact on a global scale.

Currently, they are looking for an experienced Customer Operations Specialist for a 6 month fixed term contract – with the possibility of an extension.

Key responsibilities of this role will include:

  • Onboard and enrol trainees ensuring each trainee is setup correctly and is sent the necessary information as part of their qualification journey
  • Proactively keep our customers and relevant internal teams updated and informed on any changes that may affect them
  • Deliver excellent customer service by responding to queries in a timely manner, taking ownership of issues that may arise and ensuring successful resolutions together with quality assurance requirements of the business is met
  • Ensure all information is entered accurately into our systems and all processes are adhered to and complied with.

Ideally, you will bring with you the following experience, and knowledge:

  • Clear written and verbal communications; confident communicating with a wide range of people
  • Excellent time management and coordination skills
  • Sound knowledge of MS Office, accurate data entry skills and ability to pick up new systems quickly
  • Solid problem solving and relationship management skills

In addition to the above mentioned experience and skills, we would love to hear from you if you also have previous professional experience in a customer service role.

Interested?! We welcome your application. Apply via the link below

E3 Recruit. We Get People.

According to E3 Recruit Limited recruitment procedures, successful applicants will be required to undergo a variety of screening processes including drug screening and criminal conviction checks.
Only applicants who are legally able to work in the country in which this role is based will be considered.

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