Customer Success Advocate

$70K. 12 months Fixed Term Position. Wellington

Position Filled

Customer Success Advocate

Are you passionate about customer service with strong written English skills?

As the Customer Success Advocate, you'll know what it takes to service customers and ensure they're set up for success.

Your role will be to assist clients with their queries - online only - from the Wellington Office. You will be provided with 2 months+ training on our Client's financial software. You will become the GoTo for Clients with queries.

Your role is integral to the success of our Client. You will have a keen desire to learn, especially around financial regulatory and compliance obligations.

Our client is looking for someone who:

  • Has very strong written communication (English) skills.
  • Has perhaps finished tertiary study and is looking for their first step into the finance world or
  • Has worked in a bank and is keen to try financial services in a different capacity.

You will be an ambassador for our Client and at all times act with integrity. In time you will develop detailed customer insights and work with the broader business to enhance and build our Client's offering. You will champion the need to go beyond our customers' needs while supporting our Clients' culture. Our Clients' teams all support each other, you'll be expected to assist with other business areas on projects as and when required.

If you have the following it would be a huge advantage

  • Salesforce experience
  • Financial services experience
  • Tertiary Finance qualification.

It's important to know that you will not speak with Clients, all communications will be via computer. Our Client's customer base is growing exponentially therefore this role is likely to move to a permanent position at the completion of the fixed-term period.

If the above information has got you interested and you'd like to know more, please contact us by applying via the button below.

According to E3 Recruit Limited recruitment procedures, successful applicants will be required to undergo a variety of screening processes including drug screening and criminal conviction checks.
Only applicants who are legally able to work in the country in which this role is based will be considered.

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