Our client has a leadership opportunity available, perfect for a natural leader who maintains both visionary and practical outlooks. True to the nature of operational roles, this position covers a wide range of objectives with the main focal points being on staff, procedure and sales.
Operating within the Service Sector, this role is heavily based around people and includes staff and contract management. The ability to build robust relationships across both clientele and staff is essential. Such is the nature of this sector, at times unpredictable situations can and do arise. Being able to create solutions from problems, maintain clear and transparent communication and ensuring service is still being delivered to the highest standard is a regular requirement. As such, this role is on call 24/7.
As the Operations Manager, responsibilities of this position include:
- Rostering, ensuring all staff are fully utilised, trained and suitably supervised
- Managing any and all personnel issues and leading HR processes including any investigative or disciplinary measures
- Recruitment, and ensuring all new employees are appropriately trained and inducted
- Sales and account management, ensuring the best possible service is delivered across a diverse client base
- Financial awareness, ensuring operating costs are within budget and managed
- Ensuring company resources are appropriately administered
- Upholding the company values within your team and ensuring these are aptly represented
Leading the region, the Operations Manager ensures the safety, wellbeing and organisation of high staff levels across several different sites throughout the region. Having a clear and confident understanding of employer responsibility and staff management is essential as is handling complaints and/or staffing issues with calm and composure.
Being an employer of choice and to minimise any negative situations within the team, our client is looking for an Operations Manager who can resonate their company morals to their team and offer staff:
- A motivating environment that empowers everyone to do their best
- Encourages each person to take ownership of their respective positions
- A shared vision of the company direction that all are working towards
- Leadership, honesty and direction
For such an encompassing role, we are looking for a truly well rounded leader who can successfully fulfill this position. We envisage the ideal qualities to ensure success in this role will include:
- Operational experience with thorough understanding of HR practices and relevant legislation.
- Composure, with the capability to act in the best interests of the company under difficult circumstances, and make quality decision
- Consistency, offering stability, integrity and is widely trusted
- Open to continual learning with a thirst to build knowledge and capabilities
- Computer literate with the ability to quickly learn and navigate new systems
- Leadership, and the consistent source of confidence, advice and solutions to those around you.
If you are looking for a rewarding role where your optimism and clarity can provide valuable influence and outcomes, we welcome you to apply.
Please register your interest via the link below.
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