Cyber Security experts, our client delivers the most comprehensive end-to-end cyber security service throughout Australia and New Zealand. To ensure their presence is upheld within New Zealand, they are looking to appoint a Senior Account Manager that will be responsible for developing relationships with new and current clients, identifying growth opportunities and developing and implementing strategies to improve service, business relationships and reputation in the local market.
Key focuses of this role includes:
- Building robust customer relationships, and developing a thorough understanding of customer needs and how the business solutions can continue to meet those needs
- Responding to customer requirements, including requests for quotes/proposals/tenders
- Taking ownership of your customers’ experience and journey
- Identifying business improvements and new business opportunities
- Maintain and upgrade knowledge relevant to the IT industry, products and new technology
- Structure deals and create proposals for customers, along with presentations/demos
- Prepare account plans with gap analysis
- Liaise with technical staff regarding technical issues to ensure customer retention and satisfaction
- Prepare sales proposals, tenders/bids, contracts and account management plans
- Maintain accurate business reporting including sales forecasts, CRM information and account plans
Ideally, we are looking for a candidate that can bring the following experience, knowledge and skill:
- Minimum of 5 years experience in Account Management and customer-focused roles, ideally within an IT-oriented space
- Demonstrated success of growing your accounts
- Strong negotiation skills and ability to work to achieve win-win outcomes
- Strong stakeholder engagement and communication skills with an ability to build credibility both internally and externally at all levels
- High level of written and verbal communication skills
- Ability to manage multiple projects simultaneously
Professional, ethical and customer obsessed, your motivation to go above and beyond is a common thread throughout your work history. Bring your people centric view and that competitive streak that will sees you achieve much more than KPI’s and build relationships, but you will also have the opportunity to join an industry that is only just starting to expand.
Get into your career defining role now – apply today.
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