Computer Networking and Cybersecurity (Routers, Switches, WiFi, Firewalls, UTM, etc)
Exceptional role to really kick start your career.
- No weekend work
- Product training and industry specific certification training offered
- Parking available
- Social Club and Happy Hour events
Our client is a network hardware products distributor who has a fantastic opportunity for a Technical Support Administrator. Ideally, you will be in the earlier stages of your career and are looking for a supportive and dynamic environment to cultivate your exciting career.
Assisting the Senior techs, this role will be hands-on and include tasks such as:
- Handling incoming tech support calls and emails from our reseller partners.
- Managing support ticket queue.
- Managing customer returns.
- Faulty product testing and repair.
- Resetting and refurbish products.
- Spare parts management.
- Pre-ship and custom configuration.
As support for the Senior technicians, this role is a key component in ensuring customers are supported with their IT needs. Whilst tertiary qualifications are good, attitude and experience speaks volumes! With having hands-on experience completing network installations being highly desirable.
Further to hands-on experience and a positive attitude, we envisage you will also have:
- Excellent problem solving skills using a logical thought process
- Ability to prioritise workload and adhere to deadlines
- Strong interpersonal skills, with the ability to build positive relationships
- Most importantly, you will possess a customer focused attitude with the drive and motivation to deliver solutions and provide a high level of support.
If you are looking for a fantastic opportunity to gain traction in your career, this is the ideal role to do so.
Apply via the link below
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