Technical Support Administrator


Position Filled

Technical Support Administrator

Computer Networking and Cybersecurity (Routers, Switches, WiFi, Firewalls, UTM, etc)

Exceptional role to really kick start your career.

  • No weekend work
  • Product training and industry specific certification training offered
  • Parking available
  • Social Club and Happy Hour events

Our client is a network hardware products distributor who has a fantastic opportunity for a Technical Support Administrator. Ideally, you will be in the earlier stages of your career and are looking for a supportive and dynamic environment to cultivate your exciting career.

Assisting the Senior techs, this role will be hands-on and include tasks such as:

  • Handling incoming tech support calls and emails from our reseller partners.
  • Managing support ticket queue.
  • Managing customer returns.
  • Faulty product testing and repair.
  • Resetting and refurbish products.
  • Spare parts management.
  • Pre-ship and custom configuration.

As support for the Senior technicians, this role is a key component in ensuring customers are supported with their IT needs. Whilst tertiary qualifications are good, attitude and experience speaks volumes! With having hands-on experience completing network installations being highly desirable.

Further to hands-on experience and a positive attitude, we envisage you will also have:

  • Excellent problem solving skills using a logical thought process
  • Ability to prioritise workload and adhere to deadlines
  • Strong interpersonal skills, with the ability to build positive relationships
  • Most importantly, you will possess a customer focused attitude with the drive and motivation to deliver solutions and provide a high level of support.

If you are looking for a fantastic opportunity to gain traction in your career, this is the ideal role to do so.

Apply via the link below

E3 Recruit. We Get People

According to E3 Recruit Limited recruitment procedures, successful applicants will be required to undergo a variety of screening processes including drug screening and criminal conviction checks.
Only applicants who are legally able to work in the country in which this role is based will be considered.

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